At Tiana Pages, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.
Eligibility for Returns
You may request a return within 7 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. Products that are damaged due to misuse or normal wear and tear are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to return the item.
Inspection and Approval
After we receive your returned item, it will be inspected within 3–5 business days. If the return is approved, we will proceed with your refund.
Refunds
Approved refunds will be processed within 5–7 business days after inspection. As we operate on a cash on delivery basis, refunds will be issued through a mutually agreed method after confirmation with the customer.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or clearance sale conditions. Such exclusions will be clearly communicated at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with relevant details and proof. We will arrange a replacement or refund as quickly as possible.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at [email protected].